Frequently Asked
Questions (FAQs)

About Cupcake Kangaroo

What is Cupcake Kangaroo?

Cupcake Kangaroo is a cosy play space & café in High Wycombe designed for families with young children. It offers a safe and joyful soft-play environment rooted in Montessori-inspired play, alongside a relaxing café space for adults.


Who is Cupcake Kangaroo suitable for?

Our play space is designed for children aged 0-7 years. All children must be supervised by a responsible adult throughout their visit.

Play Sessions

Do I need to book play sessions?

Yes — play sessions are available in 1 hour 30-minute time slots, and booking in advance is required.

What are your session times?

We run multiple sessions throughout the day:

  • 9:30 - 11:00
  • 11:30 to 13:00
  • 13:30 to 15:00
  • 15:30 to 17:00

How much does a session cost?

  • Adult + child (up to 7): £13
  • Additional child (up to 7): £7.50
  • Additional adult: £5
  • Under-2s session (Mon & Thu 9:30-11:00): £10 (Adult + child)
  • Children under 1 year: Free admission

What if we arrive late?

Late arrival won't extend your session or receive a refund — sessions end at the scheduled time regardless of arrival time.

Café & Visit Info

When is the café open?

  • Monday: 9:00am-3:30pm
  • Tuesday & Wednesday: Closed
  • Thursday-Saturday: 9:00am-3:30pm
  • Sunday: 9:30am-3:30pm

Can I stay after our play session?

Yes — families are welcome to enjoy café treats and drinks before or after their play session.

What refreshments are available?

The café offers freshly roasted coffee, delicious bakes, and wholesome breakfast, quick lunch and snack options.

Can we take food or drinks into the play area?

No — food and drinks are not allowed upstairs in the soft play area.
Our café is downstairs, where you're welcome to enjoy snacks and drinks before or after your session.
Keeping food and drinks out of the play space helps us maintain a clean, safe environment for all children, especially those with allergies.
We really appreciate your understanding 💛

Can I add another adult to my booking?

When booking online, you have the option to add additional adults to your reservation.

Please note that we cannot guarantee entry for adults who have not been pre-booked. Due to strict capacity limits, additional adults will only be admitted if the session is not fully booked.

We strongly recommend adding all guests at the time of booking to avoid disappointment — especially during busy sessions.
Thank you for helping us keep our space safe and comfortable for everyone 💛

How many adults are allowed per booking?

We prioritise the children's experience. Too many adults in the play space can make sessions crowded and less enjoyable for little ones.

For this reason, bookings are limited to a maximum of 2 adults per booking.
In special circumstances, an additional adult may be admitted on the day for a £5 walk-in fee, only if the session is not fully booked and capacity allows. Entry for additional adults is not guaranteed.

We appreciate your cooperation in helping us keep the space calm, safe, and enjoyable for all children.

Extra adults are very welcome to relax in our café downstairs, where there is plenty of comfortable seating and great coffee.

Parties & Events

Do you host children's birthday parties?

Yes — we offer birthday party packages designed for children under 7, including playtime and party food options.

Can I bring my own cake?

Yes — you can bring your own celebration cake, but no other outside food is permitted.

How many guests can attend a party?

Party capacities vary by package (e.g., up to 20–30 children). For exact details and pricing, please enquire via email.

What do I need to know about supervision?

A minimum of two adults must attend each party, and each child may be accompanied by one adult in the play area.

Policies & Safety

What safety measures are in place?

Children must wear grippy socks in the play area, remove footwear, and be supervised at all times. Unwell children should not attend.

Can I cancel or change my booking?

Play session bookings are non-refundable but can be moved if you notify us at least 48 hours before the session. Party bookings must be rescheduled with at least two weeks' notice.

What if Cupcake Kangaroo has to close?

If we must close for safety reasons or an emergency, you'll be offered a refund or an option to reschedule.

Location & Contact

Where are you located?

Cupcake KangarooUnit 11,
The Courtyard, Glory Park, High Wycombe, HP10 0DG, England.

Got more questions?

You can contact us through our website booking form or email us for party enquiries and general info.