Privacy Policy

At Cupcake Kangaroo, we're committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with us.

1. Who We Are

Cupcake Kangaroo Ltd ("we", "us", "our") operates www.cupcakekangaroo.co.uk and our activity centre. If you have any questions about this policy or how we use your data, you can contact us at: hello@cupcakekangaroo.co.uk

2. What Information We Collect

We may collect and process the following personal information:

• Contact details: name, email address, phone number
• Booking information: session dates, ticket types, party bookings
• Payment information: processed securely by our payment provider (we do not store card details)
• Communications: emails or messages you send us
• Technical data: IP address, browser type, device information, and website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

• Process bookings and payments
• Send booking confirmations and important updates
• Respond to enquiries or customer service requests
• Manage sessions, parties, and attendance
• Improve our website and services
• Meet legal, accounting, or regulatory obligations

We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract - to fulfil your booking with us
• Legal obligation - for tax, accounting, or safety requirements
• Legitimate interests - to operate and improve our business
• Consent - where you have explicitly agreed (for example, marketing emails)

You can withdraw consent at any time.

5. Marketing Communications

• We will only send marketing emails if you have opted in or where permitted by law.
• You can unsubscribe at any time using the link in our emails or by contacting us directly.
• We never sell your personal data to third parties.

6. Sharing Your Data

We only share your data where necessary, including with:

• Payment providers (to process transactions securely)
• Booking or website service providers
• Professional advisers (such as accountants)
• Legal or regulatory authorities where required by law

All third parties are required to keep your data secure and confidential.

7. Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site.

Cookies may be used to:

• Remember preferences
• Analyse website traffic
• Improve user experience

You can control or disable cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to those who need it to perform their role.

9. How Long We Keep Your Data

We only keep your personal data for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal or accounting requirements
• Resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us at hello@cupcakekangaroo.co.uk.

11. Children's Privacy

Our services are aimed at families and children; however, our website and bookings are made by adults. We do not knowingly collect personal data directly from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority.

14. Contact Us

We may update these Terms & Conditions from time to time. The latest version will always be available on our website. Continued use of the website or venue confirms acceptance of any updates.

15. Cookies & Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function correctly and improve your experience.

How We Use Cookies

We use cookies to:

• Ensure the website works properly
• Remember preferences and settings
• Understand how visitors use our website
• Improve performance and user experience

Types of Cookies We Use

• Essential cookies - Required for the website to function and cannot be switched off.
• Analytics cookies - Help us understand how visitors use the site (for example, page visits and traffic sources).
• Functional cookies - Remember choices you make to improve your experience.

We do not use cookies to track you across other websites or to collect unnecessary personal data.

Managing Cookies

• You can manage or disable cookies through your browser settings.
• Blocking some cookies may affect how the website functions.
• Where required, we will ask for your consent before placing non-essential cookies.